Engaging Public Sector Clients: From Service-Delivery to Co-Production

Alford, John

Exploring three rich cases across three countries, this book shows how government organizations need their clients to contribute time and effort to co-producing public services, and how organizations can better elicit this work from them, by providing good client service and appealing to their intrinsic needs and social values.

Details

Published by: Palgrave Macmillan

Publication Date: 2009-04-08

Format: Hardcover

ISBN-13: 9780230223769

DOI: 10.1057/9780230235816

Dimensions: 216cm x140cm

Pages: 261