{"product_id":"9780230238428","title":"Managing Challenging Clients: Building Effective Relationships with Difficult Customers","description":"\u003ch1\u003eManaging Challenging Clients: Building Effective Relationships with Difficult Customers\u003c\/h1\u003e \u003ch2\u003eOade, A.\u003c\/h2\u003e \u003cp\u003eDo you need to deliver an effective service to challenging and unreasonable internal or external clients? Do you worry that you'll lose business or take a reputational hit if you don't do so well enough? This book introduces a valuable set of tools through which to build, maintain and manage your client-facing relationships.\u003c\/p\u003e \u003ch3\u003eDetails\u003c\/h3\u003e \u003cp\u003ePublished by: Palgrave Macmillan\u003c\/p\u003e \u003cp\u003ePublication Date: 2011-10-31\u003c\/p\u003e \u003cp\u003eFormat: Hardcover\u003c\/p\u003e \u003cp\u003eISBN-13: 9780230238428\u003c\/p\u003e \u003cp\u003eDOI: 10.1057\/9780230358997\u003c\/p\u003e \u003cp\u003eDimensions: 244cm x170cm\u003c\/p\u003e \u003cp\u003ePages: 192\u003c\/p\u003e ","brand":"Palgrave Macmillan UK","offers":[{"title":"Default Title","offer_id":47431725711500,"sku":"9780230238428","price":49.49,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0710\/9545\/1788\/files\/9780230238428.jpg?v=1775893007","url":"https:\/\/lateknightbooks.com\/products\/9780230238428","provider":"Late Knight Books and Services, LLC","version":"1.0","type":"link"}