{"product_id":"9780230284197","title":"The Compliance Business and Its Customers: Gaining Competitive Advantage by Controlling Your Customers","description":"\u003ch1\u003eThe Compliance Business and Its Customers: Gaining Competitive Advantage by Controlling Your Customers\u003c\/h1\u003e \u003ch2\u003eKasabov, E.; Warlow, A.\u003c\/h2\u003e \u003cp\u003eThe internet has changed the way consumers interact with companies. Businesses must maintain good levels of customer service in a digital world where old strategies may no longer suffice. This book explores what the successful compliance-centred businesses are doing to manage and improve customer experience.\u003c\/p\u003e \u003ch3\u003eDetails\u003c\/h3\u003e \u003cp\u003ePublished by: Palgrave Macmillan\u003c\/p\u003e \u003cp\u003ePublication Date: 2012-10-22\u003c\/p\u003e \u003cp\u003eFormat: Hardcover\u003c\/p\u003e \u003cp\u003eISBN-13: 9780230284197\u003c\/p\u003e \u003cp\u003eDOI: 10.1057\/9781137271150\u003c\/p\u003e \u003cp\u003eDimensions: 229cm x152cm\u003c\/p\u003e \u003cp\u003ePages: 154\u003c\/p\u003e ","brand":"Palgrave Macmillan UK","offers":[{"title":"Default Title","offer_id":47678488641676,"sku":"9780230284197","price":49.49,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0710\/9545\/1788\/files\/9780230284197.jpg?v=1776564747","url":"https:\/\/lateknightbooks.com\/products\/9780230284197","provider":"Late Knight Books and Services, LLC","version":"1.0","type":"link"}