Citizen Satisfaction: Improving Government Performance, Efficiency, and Citizen Trust

Morgeson, F.

Citizen Satisfaction investigates the topic of satisfaction with government services from a variety of perspectives, using case studies and empirical results from satisfaction studies at the federal level.

Details

Published by: Palgrave Macmillan

Publication Date: 2014-05-21

Format: Hardcover

ISBN-13: 9780230341340

DOI: 10.1057/9781137047137

Dimensions: 216cm x140cm

Pages: 217