The Service Providers

Yagil, D.

The success of service organizations ultimately depends on employees in customer service roles; their performance affects customer satisfaction and loyalty. Integrating theory and research, this book explores the factors that determine the performance of service providers, and points to important managerial implications.

Details

Published by: Palgrave Macmillan

Publication Date: 2008-04-17

Format: Hardcover

ISBN-13: 9780230514973

DOI: 10.1057/9780230582675

Dimensions: 216cm x140cm

Pages: 236