Aims to give to the reader the tools necessary to apply semi-Markov processes in real-life problems.

The book is self-contained and, starting from a low level of probability concepts, gradually brings the reader to a deep knowledge of semi-Markov processes.

Presents homogeneous and non-homogeneous semi-Markov processes, as well as Markov and semi-Markov rewards processes.

The concepts are fundamental for many applications, but they are not as thoroughly presented in other books on the subject as they are here.