{"product_id":"9780412642708","title":"Step Change Total Quality: Achieving world class business performance","description":"\u003ch1\u003eStep Change Total Quality: Achieving world class business performance\u003c\/h1\u003e \u003ch2\u003eSpenley, P.\u003c\/h2\u003e \u003cp\u003eThis book shows senior management how to implement TQM with  clear explanations of the principles behind it. It is an indispensable  guide book for senior managers in all sections of industry and  commerce, at all stages of putting into practice the quality  improvement process.\u003c\/p\u003e \u003ch3\u003eDetails\u003c\/h3\u003e \u003cp\u003ePublished by: Springer\u003c\/p\u003e \u003cp\u003ePublication Date: 1995-02-28\u003c\/p\u003e \u003cp\u003eFormat: Hardcover\u003c\/p\u003e \u003cp\u003eISBN-13: 9780412642708\u003c\/p\u003e \u003cp\u003eDOI: \u003c\/p\u003e \u003cp\u003eDimensions: 235cm x155cm\u003c\/p\u003e \u003cp\u003ePages: 189\u003c\/p\u003e ","brand":"Springer Netherlands","offers":[{"title":"Default Title","offer_id":46312305262732,"sku":"9780412642708","price":152.99,"currency_code":"USD","in_stock":true}],"url":"https:\/\/lateknightbooks.com\/products\/9780412642708","provider":"Late Knight Books and Services, LLC","version":"1.0","type":"link"}