{"product_id":"9780470343258","title":"Microsoft Dynamics CRM 4 For Dummies","description":"\u003ch1\u003eMicrosoft Dynamics CRM 4 For Dummies\u003c\/h1\u003e\u003ch3\u003eJoel Scott | David Lee | Scott Weiss\u003c\/h3\u003e\u003cdiv\u003e\u003cb\u003eComputers \/ Business \u0026amp; Productivity Software \/ General\u003c\/b\u003e\u003c\/div\u003e\u003cbr\u003e\u003cdiv\u003eCustomer relationship management, or CRM, is certainly a hot topic in business today. If you have a small or medium-sized business, chances are you’re already aware of all it can do for you. But with so many options and so much to think about, how do you get a CRM system in place with a minimum of hassle? Well, \u003ci\u003eMicrosoft Dynamics CRM 4 For Dummies\u003c\/i\u003e is a great place to start!  \u003cp\u003eWritten by veteran CRM experts Joel Scott and David Lee, this friendly guide will have you understanding and using Microsoft’s CRM solution in a jiffy. Whether you’re considering a CRM system for the first time or you’ve decided to switch from another system to Microsoft Dynamics CRM, this book will make it easy to:\u003c\/p\u003e \u003cul type=\"disc\"\u003e \u003cli\u003eMaintain and manage all your customer information\u003c\/li\u003e \u003cli\u003ePersonalize Microsoft CRM to work for your business\u003c\/li\u003e \u003cli\u003eSet up CRM to support sales, marketing, and customer service\u003c\/li\u003e \u003cli\u003eUse the Outlook client\u003c\/li\u003e \u003cli\u003eManage territories and business units\u003c\/li\u003e \u003cli\u003eCreate and manage activities\u003c\/li\u003e \u003cli\u003eGenerate quotes and invoices\u003c\/li\u003e \u003cli\u003eImplement and manage a marketing campaign\u003c\/li\u003e \u003cli\u003eWork with contracts, and much more\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003ci\u003eMicrosoft Dynamics CRM 4 For Dummies\u003c\/i\u003e is packed with information on the latest version, It will help you get a unified view of your customer information and interactions through integrated sales, marketing, and customer service features. And that, as every business owner knows, is important to improving your bottom line!\u003c\/p\u003e\n\u003c\/div\u003e\u003cdiv\u003e  \u003cp\u003e\u003cb\u003eJoel Scott\u003c\/b\u003e is president of Computer Control Corporation and a well-known speaker on CRM and related technologies. \u003cb\u003eDavid Lee\u003c\/b\u003e is president of Vertical Marketing Inc., a software consulting firm. \u003cb\u003eScott Weiss\u003c\/b\u003e is president and CEO of Core Solutions, Inc., a CRM consulting firm. \u003c\/p\u003e\n\u003c\/div\u003e\u003cbr\u003e\u003ctable\u003e\n\u003ctr\u003e\n\u003ctd\u003ePublication Date: \u003c\/td\u003e\n\u003ctd\u003e08 July 2008\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePublisher: \u003c\/td\u003e\n\u003ctd\u003eWiley\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eImprint: \u003c\/td\u003e\n\u003ctd\u003eFor Dummies\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eISBN-13: \u003c\/td\u003e\n\u003ctd\u003e9780470343258\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFormat: \u003c\/td\u003e\n\u003ctd\u003ePaperback \/ softback\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePage Count: \u003c\/td\u003e\n\u003ctd\u003e432\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eWeight (oz): \u003c\/td\u003e\n\u003ctd\u003e19.2\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/table\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":44377645056140,"sku":"9780470343258","price":24.29,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0710\/9545\/1788\/files\/9780470343258_5c7f9163-aa06-472e-a023-388f6f14d426.jpg?v=1780281272","url":"https:\/\/lateknightbooks.com\/products\/9780470343258","provider":"Late Knight Books and Services, LLC","version":"1.0","type":"link"}