{"product_id":"9780470753934","title":"Successful Service Design for Telecommunications A comprehensive guide to design and implementation","description":"\u003ch1\u003eSuccessful Service Design for Telecommunications\u003c\/h1\u003e\u003ch2\u003eA comprehensive guide to design and implementation\u003c\/h2\u003e\u003ch3\u003eSauming Pang\u003c\/h3\u003e\u003cdiv\u003e\u003cb\u003eTechnology \u0026amp; Engineering \/ Telecommunications\u003c\/b\u003e\u003c\/div\u003e\u003cbr\u003e\u003cdiv\u003e\n\u003cb\u003eComprehensive reference to successful service design for the telecommunications industry\u003c\/b\u003e  \u003cp\u003eTelecommunications companies operate in increasingly competitive environments. The companies that survive and excel are those offering the most compelling range of products and services. These services are complex since they touch all aspects of business. Service design and implementation skills are therefore the key for staying on top of the competition.\u003c\/p\u003e \u003cp\u003e\u003ci\u003eSuccessful Service Design for Telecommunications\u003c\/i\u003e provides a comprehensive guide into service design and implementation. The author provides a consistent approach to designing scalable and operable processes that can be used when designing a variety of technologically based services; offering concepts, principles and numerous examples that the readers can easily adapt to their technological environment.\u003c\/p\u003e \u003cp\u003e\u003ci\u003eKey features:\u003c\/i\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eDefines what telecommunications services are from business, technical and operational perspectives\u003c\/li\u003e \u003cli\u003eExplains how telecommunications services can be implemented, including implementation strategies for both new service introductions and enhancements to existing services\u003c\/li\u003e \u003cli\u003eThe principles and management processes described can be used on all telecommunications services (fixed, mobile, broadband and wireless) and technology (e.g. IT and Internet) based services\u003c\/li\u003e \u003cli\u003eIncludes references to the current best practices and industry standards and complements the eTom and the OSS\/ BSS models proposed by the TeleManagement Forum\u003c\/li\u003e \u003cli\u003eFeatures numerous real-life scenarios and examples to support the discussion on the key concepts of service design\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eThis book will be of interest to managers, service designers, project managers, IT professionals, operation managers and senior executives who work in the telecommunications sector. University students studying telecommunications, IT and service science courses will also find this text insightful.\u003c\/p\u003e\n\u003c\/div\u003e\u003cdiv\u003e \u003cb\u003eSauming Pang\u003c\/b\u003e is a Principal Consultant at Infosys Ltd. She has of hands-on experience on launching new products as well as an excellent understading of the software and service development life-cycle in the telecommunication industry, having worked with many telco clients and  previously worked at Energis Communications Ltd and BT in areas such as Product \u0026amp; Services Development, System Integration and Verification \u0026amp; Testing. \u003c\/div\u003e\u003cbr\u003e\u003ctable\u003e\n\u003ctr\u003e\n\u003ctd\u003ePublication Date: \u003c\/td\u003e\n\u003ctd\u003e09 March 2009\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePublisher: \u003c\/td\u003e\n\u003ctd\u003eWiley\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eImprint: \u003c\/td\u003e\n\u003ctd\u003eWiley\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eISBN-13: \u003c\/td\u003e\n\u003ctd\u003e9780470753934\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFormat: \u003c\/td\u003e\n\u003ctd\u003eHardback\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePage Count: \u003c\/td\u003e\n\u003ctd\u003e368\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eWeight (oz): \u003c\/td\u003e\n\u003ctd\u003e28.0\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/table\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":44315791720588,"sku":"9780470753934","price":103.46,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0710\/9545\/1788\/files\/9780470753934.jpg?v=1780154394","url":"https:\/\/lateknightbooks.com\/products\/9780470753934","provider":"Late Knight Books and Services, LLC","version":"1.0","type":"link"}