This look at queueing theory stresses the fundamentals of the analytic modeling of queues. It features Excel and Quattro software that allows greater flexibility in the understanding of the nature, sensitivities and responses of waiting- line systems to parameter and environmental changes.

"...this is one of the best books available for use as a textbook for a course and for an applied reference book. Its excellent organizational structure allows quick reference to specific models and its clear presentation coupled with the use of the QTS software solidifies the understanding of the concepts being presented. I highly recommend this book to educators and applied researchers."--IEE Transactions on Operations Engineering