{"product_id":"9780471642329","title":"Breakthrough Customer Service Best Practices of Leaders in Customer Support","description":"\u003ch1\u003eBreakthrough Customer Service\u003c\/h1\u003e\u003ch2\u003eBest Practices of Leaders in Customer Support\u003c\/h2\u003e\u003ch3\u003eStanley A. Brown\u003c\/h3\u003e\u003cdiv\u003e\u003cb\u003eBusiness \u0026amp; Economics \/ Customer Relations\u003c\/b\u003e\u003c\/div\u003e\u003cbr\u003e\u003cdiv\u003eDieses Buch mit Beitragen fuhrender Unternehmen im Servicebereich wie IBM und Xerox zeigt Ihnen den Weg zu bestem Kundenservice und -support. Aus erster Hand erfahren Sie, wie man eine serviceorientierte Unternehmenskultur schafft, die richtigen Standards und Vorgaben einfuhrt, strategisch plant, und wohin man sich bei weiterem Informationsbedarf wenden kann. (03\/98)\u003c\/div\u003e\u003cdiv\u003e \u003cp\u003e\u003cb\u003eABOUT THE EDITOR\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eSTANLEY A. BROWN\u003c\/b\u003e is the Partner in Charge of Coopers \u0026amp; Lybrand’s International Centre of Excellence in Customer Satisfaction. The Centre works with organizations to enhance revenue and improve profitability through a focus on processes that touch the customer. He is a frequent speaker on the topic of customer service, and writes regularly for newsletters and magazines, including \u003ci\u003eSales and Marketing Management\u003c\/i\u003e and \u003ci\u003eICSA News\u003c\/i\u003e. He is the author of three previous books: \u003ci\u003eWhat Customers Value Most: How to Achieve Business Transformation by Focusing on Processes That Touch Your Customers\u003c\/i\u003e (Wiley, 1995), \u003ci\u003eTotal Quality Service,\u003c\/i\u003e and \u003ci\u003eCreating the Service Culture.\u003c\/i\u003e \u003c\/p\u003e\n\u003c\/div\u003e\u003cbr\u003e\u003ctable\u003e\n\u003ctr\u003e\n\u003ctd\u003ePublication Date: \u003c\/td\u003e\n\u003ctd\u003e13 October 1997\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePublisher: \u003c\/td\u003e\n\u003ctd\u003eWiley\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eImprint: \u003c\/td\u003e\n\u003ctd\u003eWiley\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eISBN-13: \u003c\/td\u003e\n\u003ctd\u003e9780471642329\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFormat: \u003c\/td\u003e\n\u003ctd\u003eHardback\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePage Count: \u003c\/td\u003e\n\u003ctd\u003e456\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eWeight (oz): \u003c\/td\u003e\n\u003ctd\u003e26.0\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/table\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":44384522928268,"sku":"9780471642329","price":49.5,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0710\/9545\/1788\/files\/9780471642329.jpg?v=1784245378","url":"https:\/\/lateknightbooks.com\/products\/9780471642329","provider":"Late Knight Books and Services, LLC","version":"1.0","type":"link"}