Conflict Management

Eunson, Baden

Conflict Management is an easy-to-read and high-powered tool for understanding and managing conflict situations. Conflict can spiral out of control, but if you understand how the spiral works you may be able to prevent it from even beginning.

In this book you will find many options for managing conflict, including:

• planning
• goal setting
• compromise
• mediation

Expert communicator Baden Eunson also takes an in-depth look at negotiation skills. He offers a visual and fresh approach to the work of strategies and tactics, negotiation styles, the importance of listening and questioning skills, the reasons why the location of negotiation can affect its outcome, and why the phrase 'win-win' is not a cliché but a technique for success.

Details

Published by: Wiley

Publication Date: 2011-09-26

Format: Paperback

ISBN-10: 9780731406517

ISBN-13: 9780731406517

DOI:

Dimensions: 231.10cm x154.90cm

Pages: 136