Explores the practical lessons learned from internationally renowned companies to bring about lasting and fundamental organizational transformation, providing a useful set of field-tested concepts and techniques for anyone seeking to promote change. In-depth interviews with such key corporate change leaders as Bob Allen of AT&T and Jamie Houghton of Corning, Inc., provide valuable insight and firsthand advice on the role CEOs and leadership teams can play in organizational transformation.

DAVID A. NADLER, ROBERT B. SHAW and A. ELISE WALTON are members of Delta Consulting Group, a New York-based firm whose practice focuses on the management of strategic organizational change. Nadler and Shaw are coauthors (with Marc S. Gerstein) of Organizational Architecture: Designs for Changing Organizations (Jossey-Bass 1992). Nadler is also coauthor (with David Kearns) of Prophets in the Dark: How Xerox Reinvented Itself and Beat Back the Japanese (1993).