Achieve efficient and effective performance!

This book will help you to:
* Define performance
* Develop an improvment plan
* Implement the improvment process
* Measure and track performance

How do you define "performance"? If you're not quite sure what thedefinition is, how can you expect it from you employees? And howcan you expect to see improvement?

What you need is a complete and concise view of what performanceis, in all of its dimensions. Bridging the gap between developersand users, this book presents a common performance framework thataccurately demonstrates what performance is. Once you understandthe underlying concepts, you'll be able to find answers to theproblems that prevent your organization from achieving efficientand effective performance at the individual, work group, process,and entire business unit level.

This book, a timely, foundational breakthrough on how performancecan be improved, is your long-awaited answer to all yourperformance alignment questions.

DANNY LANGDON is president of Performance International, a consulting firm specializing in Human Performance Technology. Danny is past international president of the International Society for Performance Improvement (ISPI). He is the author of five books in the field of Instruction and Performance Technology. He lives in Santa Monica, California.