Evaluate your organization's improvement impact by examining the transition of the organization's measures into performance goals. You'll also learn how to clarify your organization's vision and mission in terms of measurable results.

RICHARD CHANG is president and CEO of Richard Chang Associates, Inc., a consulting and publishing firm whose clients include Toshiba, Marriot, Citibank, Fidelity Investments, Nabisco, and McDonald's. He currently serves as chair of the board for the American Society for Training and Development. He lives near Irvine, California.