{"product_id":"9780787957421","title":"Managing Public Disputes A Practical Guide for Professionals in Government, Business, and Citizen's Groups","description":"\u003ch1\u003eManaging Public Disputes\u003c\/h1\u003e\u003ch2\u003eA Practical Guide for Professionals in Government, Business, and Citizen's Groups\u003c\/h2\u003e\u003ch3\u003eSusan L. Carpenter | W. J. D. Kennedy\u003c\/h3\u003e\u003cdiv\u003e\u003cb\u003ePsychology \/ General\u003c\/b\u003e\u003c\/div\u003e\u003cbr\u003e\u003cdiv\u003eFor more than a decade, Managing Public Disputes has beenthe first choice, hands-on guide for managers, offering usefulinstructions for handling a wide range of large and small publiccontroversies from the national to the community level. Itincludes:\u003cbr\u003e * Ten proven principles for managing conflict\u003cbr\u003e * A comprehensive framework with step-by-step procedures forcreating productive outcomes\u003cbr\u003e * Seven illustrative case examples\u003cbr\u003e * Detailed advice on effective methods for collectinginformation, conducting interviews, and analyzing a conflictsituation\u003cbr\u003e * Suggestions for handling special problems such as reluctantparticipants, keeping people at the negotiation table, and handlingsituations where emotions are running high\u003cbr\u003e * Eight tasks targeted for designing an overall strategy formanaging public disputes\u003c\/div\u003e\u003cdiv\u003e SUSAN L. CARPENTER is a mediator and trainer. She is thefounding director of the Program for Community Problem Solving inWashington, D.C. and a founding board member of the InternationalAssociation of Public Participation. She was the associate directorof ACCORD Associates, a nonprofit conflict management organizationin Boulder, Colorado for ten years.\u003cbr\u003e \u003cbr\u003e W.J.D. KENNEDY was the executive director of ACCORDAssociates for fourteen years. He has consulted with a wide varietyof private organizations and city, county, state, and federalagencies.\u003c\/div\u003e\u003cbr\u003e\u003ctable\u003e\n\u003ctr\u003e\n\u003ctd\u003ePublication Date: \u003c\/td\u003e\n\u003ctd\u003e07 August 2001\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePublisher: \u003c\/td\u003e\n\u003ctd\u003eWiley\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eImprint: \u003c\/td\u003e\n\u003ctd\u003eJossey-Bass\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eISBN-13: \u003c\/td\u003e\n\u003ctd\u003e9780787957421\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFormat: \u003c\/td\u003e\n\u003ctd\u003ePaperback \/ softback\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePage Count: \u003c\/td\u003e\n\u003ctd\u003e320\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eWeight (oz): \u003c\/td\u003e\n\u003ctd\u003e14.82\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/table\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":44315561590924,"sku":"9780787957421","price":61.2,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0710\/9545\/1788\/files\/9780787957421_e3f69daa-846d-471b-a499-b43f7367f22c.jpg?v=1780115435","url":"https:\/\/lateknightbooks.com\/products\/9780787957421","provider":"Late Knight Books and Services, LLC","version":"1.0","type":"link"}