{"product_id":"9780787973513","title":"The 60-Minute Active Training Series: How to Resolve Conflict Effectively, Leader's Guide","description":"\u003ch3\u003eActive Training Series\u003c\/h3\u003e\u003ch1\u003eThe 60-Minute Active Training Series: How to Resolve Conflict Effectively, Leader's Guide\u003c\/h1\u003e\u003ch3\u003eMelvin L. Silberman | Freda Hansburg\u003c\/h3\u003e\u003cdiv\u003e\u003cb\u003eBusiness \u0026amp; Economics \/ Training\u003c\/b\u003e\u003c\/div\u003e\u003cbr\u003e\u003cdiv\u003eToo often, in situations of conflict, people seek victory rather than agreement. Resolving conflict successfully means taking a different approach where both parties benefit?creating a win-win situation. \u003cb\u003eHow to Resolve Conflict Effectively, Leader?s Guide\u003c\/b\u003e from the popular \u003cb\u003e60-Minute Active Training Series\u003c\/b\u003e offers facilitators a ready-made, effective one-hour program that teaches participants the skills they need to successfully resolve conflict and create win-win situations. Specifically, participants will learn how to:  \u003cul\u003e \u003cli\u003eGet tension right out on the table\u003c\/li\u003e \u003cli\u003eFigure out what?s bothering the other person\u003c\/li\u003e \u003cli\u003eCommunicate the real, underlying concerns\u003c\/li\u003e \u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e  Mel Silberman is president of Active Training in Princeton, New Jersey, a consulting firm that provides courses on active training techniques, interpersonal intelligence, and team facilitation. He is the author or coauthor of the best-selling books, Active Training, 101 Ways to Make Training Active, and PeopleSmart.  \u003cp\u003eFreda Hansburg is vice president of Active Training and coauthor of PeopleSmart.\u003c\/p\u003e\n\u003c\/div\u003e\u003cbr\u003e\u003ctable\u003e\n\u003ctr\u003e\n\u003ctd\u003ePublication Date: \u003c\/td\u003e\n\u003ctd\u003e03 December 2004\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePublisher: \u003c\/td\u003e\n\u003ctd\u003eWiley\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eImprint: \u003c\/td\u003e\n\u003ctd\u003ePfeiffer\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eISBN-13: \u003c\/td\u003e\n\u003ctd\u003e9780787973513\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFormat: \u003c\/td\u003e\n\u003ctd\u003ePaperback \/ softback\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePage Count: \u003c\/td\u003e\n\u003ctd\u003e32\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eWeight (oz): \u003c\/td\u003e\n\u003ctd\u003e4.48\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/table\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":44384375865484,"sku":"9780787973513","price":23.4,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0710\/9545\/1788\/files\/9780787973513_5cc734e9-b233-42a4-8e89-401ecb463398.jpg?v=1780168210","url":"https:\/\/lateknightbooks.com\/products\/9780787973513","provider":"Late Knight Books and Services, LLC","version":"1.0","type":"link"}