{"product_id":"9780787986070","title":"Leading for Growth How Umpqua Bank Got Cool and Created a Culture of Greatness","description":"\u003ch3\u003eJossey-Bass Leadership Series\u003c\/h3\u003e\u003ch1\u003eLeading for Growth\u003c\/h1\u003e\u003ch2\u003eHow Umpqua Bank Got Cool and Created a Culture of Greatness\u003c\/h2\u003e\u003ch3\u003eRaymond P. Davis | Alan R. Shrader\u003c\/h3\u003e\u003cdiv\u003e\u003cb\u003eBusiness \u0026amp; Economics \/ Leadership\u003c\/b\u003e\u003c\/div\u003e\u003cbr\u003e\u003cdiv\u003eHow any business leader can create an atmosphere of competitiveness for exceptional growth  \u003cp\u003eWhen Ray Davis took over the local 40-person South Umpqua Bank in 1994, many people in the industry poked fun at his insistence that employees answer the phone with a cheery \"World's Greatest Bank.\" Eleven years, $7 billion in assets, and 128 branches (or \" bank stores\" in Umpqua lingo) later, the moniker seems quite apt. Other banks scratched their heads when Davis sent his tellers to Ritz-Carlton to learn customer service and were intrigued when he hired a cutting-edge design firm to completely re-think retail layout. Now, with a top design award under their belt, a name change (there never was a \u003ci\u003eNorth\u003c\/i\u003e Umpqua bank), and a completely new definition of the banking business, Umpqua has become the darling of the entrepreneurial press and a growth powerhouse. The New York Times calls Umpqua \"\u003cb\u003e\u003ci\u003eStarbucks with tellers\u003c\/i\u003e\u003c\/b\u003e.\"\u003c\/p\u003e \u003cp\u003eRay Davis (Portland, OR), named by U.S. Banker as one of the 25 most influential people in the financial industry in 2005, is President and CEO of Umpqua Holdings Corporation. Alan Shrader (Moraga, CA) is an experienced writer and editor of business books.\u003c\/p\u003e\n\u003c\/div\u003e\u003cdiv\u003e  \u003cp\u003e\u003cb\u003eThe Authors\u003c\/b\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eRay Davis\u003c\/b\u003e—Ernst \u0026amp; Young’s 2004 Regional Retail Entrepreneur of the Year—is a pioneer of change in the banking industry, revolutionizing how banks look, feel, sound, and operate. He is the president and CEO of Umpqua Holding Corporation and has been featured in the \u003ci\u003eWall Street Journal\u003c\/i\u003e, the \u003ci\u003eNew York Times, Fast Company, BusinessWeek, Business 2.0, Newsweek\u003c\/i\u003e, and CNBC. Umpqua was named to \u003ci\u003eFortune\u003c\/i\u003e Magazine’s “100 Best Companies to Work For” list in 2007. Ray lives with his wife, Bobbi, in Portland, Oregon. \u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eAlan Shrader\u003c\/b\u003e is managing editor of \u003ci\u003eLeader to Leader\u003c\/i\u003e and an experienced writer and editor of business books. \u003c\/p\u003e\n\u003c\/div\u003e\u003cbr\u003e\u003ctable\u003e\n\u003ctr\u003e\n\u003ctd\u003ePublication Date: \u003c\/td\u003e\n\u003ctd\u003e16 March 2007\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePublisher: \u003c\/td\u003e\n\u003ctd\u003eWiley\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eImprint: \u003c\/td\u003e\n\u003ctd\u003eJossey-Bass\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eISBN-13: \u003c\/td\u003e\n\u003ctd\u003e9780787986070\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFormat: \u003c\/td\u003e\n\u003ctd\u003eHardback\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePage Count: \u003c\/td\u003e\n\u003ctd\u003e240\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eWeight (oz): \u003c\/td\u003e\n\u003ctd\u003e15.2\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/table\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":44315596390540,"sku":"9780787986070","price":25.16,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0710\/9545\/1788\/files\/9780787986070.jpg?v=1780206538","url":"https:\/\/lateknightbooks.com\/products\/9780787986070","provider":"Late Knight Books and Services, LLC","version":"1.0","type":"link"}