Lessons Learned is an important phase in project management. This is when organizations can pave the way for future project success by documenting mistakes so they are not repeated and recording best practices so they are repeated. This book covers the important role a project management office (PMO) plays in promoting lessons learned. Project managers learn how to improve processes by applying lessons learned. The book emphasizes "actionability," or producing a process improvement that can be acted upon by anyone in the PMO or project team.

Mel Bost is a project management consultant specializing in project lessons learned and best practices. He is currently teaching "project management for research" to digital humanities research students at Arizona State University.

Previously he was a PMO Practice Leader with BOT International. He has conducted lessons learned training in Dubai and in Panama for the Canal Expansion Project.

For over 35 years, Mr. Bost managed major projects for companies Ford Motor Company, Atlantic Richfield (ARCO), UNOCAL, and ConocoPhillips.

Mr. Bost completed his BS Physics/MS Engineering degrees at Georgia Tech and his MS Engineering Science and MBA degrees at The University of Michigan, Ann Arbor.