{"product_id":"9781032798745","title":"Hospitality Management and Digital Transformation Balancing Efficiency, Agility and Guest Experience in the Era of Disruption","description":"\u003ch3\u003eBusiness and Digital Transformation\u003c\/h3\u003e\u003ch1\u003eHospitality Management and Digital Transformation\u003c\/h1\u003e\u003ch2\u003eBalancing Efficiency, Agility and Guest Experience in the Era of Disruption\u003c\/h2\u003e\u003ch3\u003eRichard Busulwa\u003c\/h3\u003e\u003cdiv\u003e\u003cb\u003eBusiness \u0026amp; Economics \/ Industries \/ Hospitality, Travel \u0026amp; Tourism\u003c\/b\u003e\u003c\/div\u003e\u003cbr\u003e\u003cdiv\u003e\n\u003cp\u003eThe hospitality and leisure industry continues to be reshaped by rapid and continuous digital change. Evolving guest expectations, new digital-first competitors, and emerging technologies are fundamentally transforming how organizations in the industry operate, compete, and deliver value.\u003c\/p\u003e\n\u003cp\u003eThis fully updated second edition equips current and aspiring hospitality and tourism managers with the strategic insights and practical competencies required to succeed in this environment. It goes beyond explaining digital technologies to show managers what they must do differently – how they must think, decide, and lead in digitally transforming organizations.\u003c\/p\u003e\n\u003cp\u003eBridging theory and practice, the book combines clear explanations of core digital concepts with realistic industry cases and practical guidance on the expanding roles and responsibilities of managers. Readers are placed in real-world situations where they must navigate uncertainty, competing priorities, and the challenges of digital transformation.\u003c\/p\u003e\n\u003cp\u003eKey features of the book include:\u003c\/p\u003e\n\u003cul\u003e \u003cli\u003eCompelling opening case studies that place readers in realistic managerial decision-making situations\u003c\/li\u003e \u003cli\u003eManager’s Playbooks that translate concepts into clear, actionable guidance\u003c\/li\u003e \u003cli\u003eStrong focus on the evolving competencies required of modern hospitality and tourism leaders\u003c\/li\u003e \u003cli\u003eStrong focus on the digital capabilities required of hospitality and tourism organizations\u003c\/li\u003e \u003cli\u003eCoverage of key digital technologies, how they work, and their practical applications across the industry\u003c\/li\u003e \u003cli\u003eRich discussion questions, reflections, and activities to support deeper learning and critical thinking \u003c\/li\u003e \u003c\/ul\u003e\n\u003cp\u003eDesigned for advanced undergraduate and postgraduate courses in hospitality and tourism management, this book is also highly relevant for industry professionals and executive education programs seeking to strengthen digital leadership capability.\u003c\/p\u003e\n\u003cp\u003eThis book is supported by comprehensive online teaching and learning resources.\u003c\/p\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003cp\u003e\u003cstrong\u003eRichard Busulwa \u003c\/strong\u003e(PhD, MBA, CA) is a Senior Lecturer in the Business School at Swinburne University of Technology, Australia. His hospitality and tourism management research and teaching focus on digital technology advancements, digital transformation, and the future of managerial work. He has published research in leading academic journals, including the \u003cem\u003eInternational Journal of Hospitality Management\u003c\/em\u003e, \u003cem\u003eJournal of Hospitality and Tourism Technology\u003c\/em\u003e, and\u003cem\u003e Journal of Hospitality, Leisure, Sport \u0026amp; Tourism Education\u003c\/em\u003e.\u003c\/p\u003e\n\u003cp\u003eRichard previously worked in a range of general management, financial management, sales management, and frontline sales\/service roles, including with the Hilton Worldwide and with smaller F\u0026amp;B operators. He is the lead author of the widely adopted textbook \u003cem\u003eHospitality Management and Digital Transformation\u003c\/em\u003e. Richard is a sought-after guest contributor\/columnist, speaker, and curricula advisor to educators, businesses, and professional bodies seeking to develop digitally capable leaders.\u003c\/p\u003e\n\u003c\/div\u003e\u003cbr\u003e\u003ctable\u003e\n\u003ctr\u003e\n\u003ctd\u003ePublication Date: \u003c\/td\u003e\n\u003ctd\u003e26 November 2026\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePublisher: \u003c\/td\u003e\n\u003ctd\u003eTaylor \u0026amp; Francis\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eImprint: \u003c\/td\u003e\n\u003ctd\u003eRoutledge\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eISBN-13: \u003c\/td\u003e\n\u003ctd\u003e9781032798745\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFormat: \u003c\/td\u003e\n\u003ctd\u003eHardback\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePage Count: \u003c\/td\u003e\n\u003ctd\u003e326\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/table\u003e","brand":"Taylor \u0026 Francis","offers":[{"title":"Default Title","offer_id":63772879421580,"sku":"9781032798745","price":210.59,"currency_code":"USD","in_stock":true}],"url":"https:\/\/lateknightbooks.com\/products\/9781032798745","provider":"Late Knight Books and Services, LLC","version":"1.0","type":"link"}