Rapport at Work offers a practical guide for improving relationships – yours and those of your colleagues or clients – by explaining principles to help overcome stress and friction, collaborate better, build trust, and communicate more positively. Based on the author’s internationally renowned TRIPS rapport management framework, the book introduces five key principles for managing rapport:

· Watch the Triggers

· Master your Reactions

· Tailor Interactions

· Take People into account

· Be mindful of Settings

Each chapter explains the principle in depth and illustrates how to apply it in practice. Supported by numerous case studies, activities for reflection, and takeaway points, it helps you take the necessary steps to foster successful and satisfying working relationships, whatever your context. Each chapter also provides suggestions for further exploration.

Helping to discover and apply the principles of rapport, this is the ideal book for anyone wanting to improve their professional relationships, be they managers and leaders or individual employees, as well as those whose role involves supporting others in improving their professional relationships, including HR professionals, consultants, and trainers. The book will also be valuable for teachers and students of global business communication.

Helen Spencer-Oatey is an internationally renowned expert in rapport management and intercultural communication and is listed among the top 2% of the world’s most influential scientists in her field by the Stanford University/Elsevier 2025 ranking. She prioritises the practical application of her work and, with colleagues, has developed a range of diagnostic tools and resources in support of this. She is an emeritus professor at the University of Warwick, UK, and now provides masterclasses and guest talks at international conferences and professional events.

Domna Lazidou is a culture and communications specialist who works with multicultural organisations to help them understand and manage cultural complexity, develop global leadership capability, and create flourishing and inclusive diverse cultures. As a trainer and academic tutor, she focuses on developing the skills needed for navigating increasingly uncertain, fast-transforming workplaces.