{"product_id":"9781119405726","title":"Culture Hacker Reprogramming Your Employee Experience to Improve Customer Service, Retention, and Performance","description":"\u003ch1\u003eCulture Hacker\u003c\/h1\u003e\u003ch2\u003eReprogramming Your Employee Experience to Improve Customer Service, Retention, and Performance\u003c\/h2\u003e\u003ch3\u003eShane Green\u003c\/h3\u003e\u003cdiv\u003e\u003cb\u003eBusiness \u0026amp; Economics \/ Workplace Culture\u003c\/b\u003e\u003c\/div\u003e\u003cbr\u003e\u003cdiv\u003e\n\u003cp\u003e\u003cb\u003eHACK YOUR WORKPLACE CULTURE FOR GREATER PROFITS AND PRODUCTIVITY\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\"I LOVE THIS BOOK!\"\u003cbr\u003e\u003cb\u003e—CHESTER ELTON,\u003c\/b\u003e \u003ci\u003eNew York Times\u003c\/i\u003e bestselling author of \u003ci\u003eAll In\u003c\/i\u003e and \u003ci\u003eWhat Motivates Me\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\"When companies focus on culture, the positive effects ripple outward, benefiting not just employees but customers and profits. Read this smart, engaging book if you want a practical guide to getting those results for your organization.\"\u003cbr\u003e\u003cb\u003e—MARSHALL GOLDSMITH,\u003c\/b\u003e executive coach and \u003ci\u003eNew York Times\u003c\/i\u003e bestselling author\u003c\/p\u003e \u003cp\u003e\"Most books on customer service and experience ask leaders to focus on the customer first. Shane turns this notion on its head and makes a compelling case why leaders need to make 'satisfied employees' the priority.\"\u003cbr\u003e\u003cb\u003e—LISA BODELL,\u003c\/b\u003e CEO of Futurethink and author of \u003ci\u003eWhy Simple Wins\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\"This is a must read for anyone in a customer service-centric industry. Shane explains the path to creating both satisfied customers and satisfied employees.\"\u003cbr\u003e\u003cb\u003e—CHIP CONLEY,\u003c\/b\u003e \u003ci\u003eNew York Times\u003c\/i\u003e bestselling author and hospitality entrepreneur\u003c\/p\u003e \u003cp\u003eThe question is not, \"does your company have a culture?\" The question is, \"does your company have a culture that fosters outstanding customer experiences, limits employee turnover, and ensures high performance?\"\u003c\/p\u003e \u003cp\u003eEvery executive and manager has a responsibility to positively influence their workplace culture. \u003ci\u003eCulture Hacker\u003c\/i\u003e gives you the tools and insights to do it with simplicity and style.\u003c\/p\u003e \u003cp\u003e\u003ci\u003eCulture Hacker\u003c\/i\u003e explains:\u003c\/p\u003e \u003cul\u003e \u003cli\u003eTwelve high-impact hacks to improve employee experience and performance\u003c\/li\u003e \u003cli\u003eHow to delight and retain a multi-generational workforce\u003c\/li\u003e \u003cli\u003eThe factors determining whether or not your employees deliver outstanding customer service\u003c\/li\u003e \u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e  \u003cp\u003e\u003cb\u003eSHANE GREEN\u003c\/b\u003e is a world-renowned keynote speaker, author, television personality, and consultant to global Fortune 500 leaders on customer experience and organizational culture. Shane draws on his foundation at The Ritz-Carlton Hotel Company and his work in multiple industries, to help clients transform customer experiences by improving employee habits and mindsets. As president and founder of SGEi, Shane leads a team of professionals who inspire iconic brands, like the NBA, Westfield, Foot Locker, Net Jets Inc., W Hotels, and BMW to reprogram their employee experiences—in order to create loyal customers and raving fans. \u003c\/p\u003e\n\u003c\/div\u003e\u003cbr\u003e\u003ctable\u003e\n\u003ctr\u003e\n\u003ctd\u003ePublication Date: \u003c\/td\u003e\n\u003ctd\u003e24 April 2017\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePublisher: \u003c\/td\u003e\n\u003ctd\u003eWiley\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eImprint: \u003c\/td\u003e\n\u003ctd\u003eWiley\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eISBN-13: \u003c\/td\u003e\n\u003ctd\u003e9781119405726\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFormat: \u003c\/td\u003e\n\u003ctd\u003eHardback\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePage Count: \u003c\/td\u003e\n\u003ctd\u003e224\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eWeight (oz): \u003c\/td\u003e\n\u003ctd\u003e14.4\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/table\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":44314379419788,"sku":"9781119405726","price":27.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0710\/9545\/1788\/files\/9781119405726_b671eb8b-caa7-4bf7-8afe-2ab9c2b603df.jpg?v=1780160619","url":"https:\/\/lateknightbooks.com\/products\/9781119405726","provider":"Late Knight Books and Services, LLC","version":"1.0","type":"link"}