{"product_id":"9781119717584","title":"The Conflict Resolution Toolbox Models and Maps for Analyzing, Diagnosing, and Resolving Conflict","description":"\u003ch1\u003eThe Conflict Resolution Toolbox\u003c\/h1\u003e\u003ch2\u003eModels and Maps for Analyzing, Diagnosing, and Resolving Conflict\u003c\/h2\u003e\u003ch3\u003eGary T. Furlong | Christopher W. Moore\u003c\/h3\u003e\u003cdiv\u003e\u003cb\u003eBusiness \u0026amp; Economics \/ Conflict Resolution \u0026amp; Mediation\u003c\/b\u003e\u003c\/div\u003e\u003cbr\u003e\u003cdiv\u003e\n\u003cp\u003e\u003cb\u003eLearn to effectively resolve conflict the way that works best for you\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWhen it comes to real-world conflict resolution, one size does not fit all. In the professional world especially, it’s critical for individuals to be prepared for a variety of situations and to know what tools and techniques can be used to settle disputes and disagreements in a way that is respectful of both party’s needs. \u003ci\u003eThe Conflict Resolution Toolbox\u003c\/i\u003e shows mediators, negotiators, managers, and professionals at all levels how to simply and effectively assess conflict situations and choose the right tools to resolve the issue in a meaningful way.\u003c\/p\u003e \u003cul\u003e \u003cli\u003eUnderstand the \u003ci\u003ewhy\u003c\/i\u003e behind the conflict and how it can be resolved\u003c\/li\u003e \u003cli\u003eRecognize the unconscious judgements and biases that are obstacles to conflict resolution\u003c\/li\u003e \u003cli\u003eView conflict situations objectively and from multiple viewpoints\u003c\/li\u003e \u003cli\u003eLearn how the latest neuroscience and behavioral economics research plays a role in conflict resolution\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eWith over 25 years of experience in mediation, negotiation, and conflict resolution, author Gary T. Furlong brings to light the intrinsic habits and interpretations that can unwittingly surface and lead to further tension during times of conflict and unrest. This timely update to \u003ci\u003eThe Conflict Resolution Toolbox\u003c\/i\u003e marries theory and practice and is a hands-on guide to understanding the root of conflict and selecting the simple strategies for addressing specific scenarios that individuals routinely face in the workplace and in life.\u003c\/p\u003e \u003cp\u003eConflict may be unavoidable, but resolution is within reach with the invaluable guidance and techniques found in \u003ci\u003eThe Conflict Resolution Toolbox\u003c\/i\u003e.\u003c\/p\u003e\n\u003c\/div\u003e\u003cdiv\u003e  \u003cp\u003e\u003cb\u003eGARY T. FURLONG, C. MED., LL.M (ADR),\u003c\/b\u003e is a partner at Agree Dispute Resolution where he specializes in mediation, negotiation, and conflict resolution. He has mediated construction, insurance, employment, and labor disputes for over 25 years, and has trained judges, lawyers, police officers, firefighters, and health care leaders across Canada and the United States. Gary teaches at the Queen’s University Industrial Relations Center and at Osgoode Hall Law School. He is a past president of the ADR Institute of Ontario, has received the McGowan Award of Excellence in Alternative Dispute Resolution from the ADR Institute of Canada, and is a Distinguished Fellow at the International Academy of Mediators. \u003c\/p\u003e\n\u003c\/div\u003e\u003cbr\u003e\u003ctable\u003e\n\u003ctr\u003e\n\u003ctd\u003ePublication Date: \u003c\/td\u003e\n\u003ctd\u003e16 September 2020\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePublisher: \u003c\/td\u003e\n\u003ctd\u003eWiley\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eImprint: \u003c\/td\u003e\n\u003ctd\u003eWiley\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eISBN-13: \u003c\/td\u003e\n\u003ctd\u003e9781119717584\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFormat: \u003c\/td\u003e\n\u003ctd\u003eHardback\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePage Count: \u003c\/td\u003e\n\u003ctd\u003e256\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eWeight (oz): \u003c\/td\u003e\n\u003ctd\u003e16.0\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/table\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":44379075444876,"sku":"9781119717584","price":63.9,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0710\/9545\/1788\/files\/9781119717584.jpg?v=1780198152","url":"https:\/\/lateknightbooks.com\/products\/9781119717584","provider":"Late Knight Books and Services, LLC","version":"1.0","type":"link"}