{"product_id":"9781119723851","title":"Listen Up! How to Tune In to Customers and Turn Down the Noise","description":"\u003ch1\u003eListen Up!\u003c\/h1\u003e\u003ch2\u003eHow to Tune In to Customers and Turn Down the Noise\u003c\/h2\u003e\u003ch3\u003eKaren Mangia\u003c\/h3\u003e\u003cdiv\u003e\u003cb\u003eBusiness \u0026amp; Economics \/ Customer Relations\u003c\/b\u003e\u003c\/div\u003e\u003cbr\u003e\u003cdiv\u003e\n\u003cp\u003e\u003cb\u003eThere’s one voice that matters more than any other: the voice of the customer.  Learn how to fully understand the number one source of your organization’s prosperity, profits, and productivity.  These actionable insights will help you to better connect with your customers and gain an undeniable lead over your competition.\u003c\/b\u003e \u003c\/p\u003e \u003cp\u003e\u003ci\u003eListen Up!: How to Tune In to Customers and Turn Down the Noise \u003c\/i\u003eteaches readers how to create a customer experience that’s built on listening and designed for engagement. Author and Salesforce executive Karen Mangia has created a practical and comprehensive examination of how best-of-breed companies listen and respond to customer demands—creating a foundation of customer success, loyalty, and brand evolution.  \u003c\/p\u003e \u003cp\u003e\u003ci\u003eListen Up! \u003c\/i\u003efeatures discussions about:\u003cbr\u003e\u003cbr\u003eHow to go beyond the survey: best practices associated with customer understanding, customer experience, and customer service\u003c\/p\u003e \u003cul\u003e \u003cli\u003eHow to move from deep listening to data-based insights into customer behavior\u003c\/li\u003e \u003cli\u003eThe statistics and stories behind companies, organizations, and even city governments that have created a customer-centric culture\u003c\/li\u003e \u003cli\u003eHow powerful new questions can offer a fresh perspective into any customer, anywhere: empowering your customer-facing teams, including sales teams, in the current market\u003c\/li\u003e \u003cli\u003eWinning greater mindshare, and market share, with a fresh look at the future of customer service, customer success, and customer satisfaction\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003ePerfect for anyone in a leadership or management role in a customer-facing organization, including sales teams, business development leaders and marketing professionals, \u003ci\u003eListen Up!\u003c\/i\u003e belongs on the bookshelves of executives, customer service and success employees, and leaders who want to better engage with the one voice that matters most: the voice of the customer.\u003c\/p\u003e\n\u003c\/div\u003e\u003cdiv\u003e  \u003cp\u003e\u003cb\u003eKAREN MANGIA\u003c\/b\u003e is Vice President, Customer and Market Insights at Salesforce, where she engages current and future customers around the world to discover new ways of creating success and growth together. She has been featured in \u003ci\u003eForbes\u003c\/i\u003e and regularly writes for the over 42,000+ employees of Salesforce—an ecosystem that reaches over 3 million people worldwide. She is the author of \u003ci\u003eWorking From Home: Making the New Normal Work for You\u003c\/i\u003e and\u003ci\u003e Success With Less: Releasing Obligations \u0026amp; Discovering Joy.\u003c\/i\u003e \u003c\/p\u003e\n\u003c\/div\u003e\u003cbr\u003e\u003ctable\u003e\n\u003ctr\u003e\n\u003ctd\u003ePublication Date: \u003c\/td\u003e\n\u003ctd\u003e20 October 2020\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePublisher: \u003c\/td\u003e\n\u003ctd\u003eWiley\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eImprint: \u003c\/td\u003e\n\u003ctd\u003eWiley\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eISBN-13: \u003c\/td\u003e\n\u003ctd\u003e9781119723851\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFormat: \u003c\/td\u003e\n\u003ctd\u003eHardback\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePage Count: \u003c\/td\u003e\n\u003ctd\u003e192\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eWeight (oz): \u003c\/td\u003e\n\u003ctd\u003e12.0\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/table\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":44377955958924,"sku":"9781119723851","price":22.5,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0710\/9545\/1788\/files\/9781119723851_4865b4b7-8363-4442-99d0-48afee873275.jpg?v=1780169202","url":"https:\/\/lateknightbooks.com\/products\/9781119723851","provider":"Late Knight Books and Services, LLC","version":"1.0","type":"link"}