Reframing Resolution: Innovation and Change in the Management of Workplace Conflict

Saundry, Richard; Latreille, Paul; Ashman, Ian

Reframing Resolution provides an original, accessible and critical point of reference for students, practitioners and scholars interested in the management of workplace conflict. Drawing on contemporary empirical evidence from the UK, USA, Ireland and Australia, the book explores the front-line challenges facing organizations and individuals in addressing and responding to conflict. In particular, it examines the extent to which conflict management is treated as a strategic issue and discusses the development of mediation and its impact on employment relations culture, the experiences of participants in mediation and the relationship between ADR and workplace justice. Crucially, the book also assesses key innovations in the management of workplace conflict, and discusses the future potential of more integrated and systemic approaches.                                                                                            

Details

Published by: Palgrave Macmillan

Publication Date: 2016-06-15

Format: Hardcover

ISBN-13: 9781137515599

DOI: 10.1057/978-1-137-51560-5

Dimensions: 210cm x148cm

Pages: 381