The Psychology of Customer Care: A Revolutionary Approach

Lynch, J.

This book breaks new ground on customer care. Drawing on the author's international experience and research, it provides new insights into helping customers make the best use of their time when dealing with YOUR organisation. Guidance is given on 'time shaping' for optimum customer satisfaction. Critical time care factors for industries as diverse as banks, airlines, hotels, supermarkets, are defined together with many tips on how to steal a march on competitors by this revolutionary and practical approach to customer care.

Details

Published by: Palgrave Macmillan

Publication Date: 1992-01-20

Format: Paperback

ISBN-13: 9781349390434

DOI: 10.1057/9780230375321

Dimensions: 216cm x140cm

Pages: 274