Revolutionize Your Customer Experience

Shaw, Colin

In his previous groundbreaking book with John Ivens, Colin Shaw looked at the development of the conceptual framework for the customer experience together with examples of best practice and strategies for implementation. As predicted the customer experience has become the next competitive battleground. The current book will explore the subject in more depth with new research and best practice and show companies and organizations how to identify where they are and how to revolutionize their customer experience.

Details

Published by: Palgrave Macmillan

Publication Date: 2004-09-23

Format: Paperback

ISBN-13: 9781349518340

DOI: 10.1057/9780230513457

Dimensions: 235cm x155cm

Pages: 220