Problem Driven Management: Achieving Improvement in Operations through Knowledge Management

Muñoz-Seca, B.; Riverola, J.

Improving service and profits should be the constant aim of the operation side of any company. Beatriz Muñoz-Seca and Josep Riverola uncover the role of knowledge and problem solving as the cornerstones of the improvement process. They present the logic of the situation and show practical ways to implement the approach. Managing the knowledge process and involving the whole company in problem solving are the keys to success. Also the book presents and develops the concept of Problem Driven Management (PDM) as a new approach to Operations.

Details

Published by: Palgrave Macmillan

Publication Date: 2004-01-01

Format: Paperback

ISBN-13: 9781349520763

DOI: 10.1057/9780230504509

Dimensions: 235cm x155cm

Pages: 383