From the operational to the strategic, from the product to the organization, this updated handbook covers the breadth of principles, methods and practices that shape the discipline of design management.

Vast changes in the world and technologies mean public and private organizations are struggling to find their footing in retaining existing values, and generating new ones. Management remains a central task, as is the way we go about designing for people and the planet. Designers are called on to design, but are also challenged to review design principles, design methods, design processes and the very values they want to create and protect. This then, is a perfect time to revisit design management.

This second edition continues to be divided into four parts – Foundations, Influences and Transformations of Design Management; Negotiating Complexity, Organizational Change and Values; Reflections on Regional Practices and Growing Areas of Application; Contested Futures of Design Management – and each part has updated chapters, as well as the inclusion of new topics reflecting the challenges of today. Since the last edition, the intersecting issues of equity, inclusion, and sustainability are more deeply explored, with voices from India, China, Afrika and Latin America expanding the previously Euro-centric focus on these concerns within design management. Case studies looking at innovations in Brazil and Colombia explore developments in the regions, and this new edition offers further examination of alternative economic models and the ability of design to overcome the existing paradigms dominating how business, management and governments make design decisions and pursue design problems.

Written for those researching and working in design management, the authors refresh the content while reflecting upon how the traditional design manager role is moving away from managing traditional design processes related to the production of tangible consumer goods, and towards managing change processes that require novel services and policies.

Sabine Junginger is the Head of the Competence Center for Research into Design and Management at Lucerne University of Applied Sciences and Arts (LUASA) in Switzerland. At LUASA she co-leads the research area “organisations and leadership” for the interdisciplinary theme cluster “digital transformation of the work environment”. Her research explores the role of human-centered design in policymaking and policy implementation, increasingly in the context of digitalisation and e-government. She is Chairwoman of Politics for Tomorrow, Co-founder of the Swiss Service Design Network and academic advisor to a range of public sector innovation labs and innovation projects that include GovLab Austria, the European Forum Alpbach, the German University of Public Administration Sciences, Dataport, and the German ZOE Institute. She has been a Hertie School Fellow since 2009. She is co-editor of Designing Business and Management (Bloomsbury, 2016).

Rachel Cooper OBE is Distinguished Professor of Design Management and Policy at Lancaster University, UK. She is a Director of ImaginationLancaster, an open and exploratory design-led research centre conducting applied and theoretical research into people, products, places and their interactions, and also Chair of Lancaster institute for the Contemporary Arts. Professor Cooper's research interests cover: design thinking; design management; design policy; and across all sectors of industry, a specific interest in design for wellbeing and socially responsible design. She was founding editor of The Design Journal and also founding President of the European Academy of Design. She is currently President of the Design Research Society. She is co-editor of Design and Covid-19 (Bloomsbury, 2024).