{"product_id":"9781394427772","title":"Fixing Healthcare: Building Social Capital to Address Crisis, Complexity, and Change","description":"\u003ch1\u003eFixing Healthcare: Building Social Capital to Address Crisis, Complexity, and Change\u003c\/h1\u003e \u003ch2\u003eLee, Thomas H.\u003c\/h2\u003e \u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eData-driven strategies for building trust and transforming healthcare organizations\u003c\/b\u003e \u003c\/p\u003e\u003cp\u003eIn \u003ci\u003eFixing Healthcare: Building Social Capital to Address Crisis, Complexity, and Change\u003c\/i\u003e, Chief Medical Officer at Press Ganey Dr. Thomas H. Lee delivers actionable strategies for implementing social capital principles across organizations to solve the biggest challenges healthcare faces today. Drawing from Press Ganey's databases of billions of survey responses from patients and employees, Lee demonstrates how leading institutions have achieved measurable improvements in safety, quality, and workforce retention through targeted organizational transformation. \u003c\/p\u003e\u003cp\u003eLee addresses the specific challenges healthcare leaders face daily, from building trust amidst complexity to improving patient experience and employee engagement. Case studies from leading healthcare organizations reveal how social capital initiatives yield tangible business results. This evidence-based approach provides the investment case for leaders seeking proven frameworks for organizational change. \u003c\/p\u003e\u003cp\u003eReaders will also find: \u003c\/p\u003e\u003cul\u003e \u003cli\u003eDetailed implementation strategies for building social capital principles across departments, teams, and entire healthcare systems\u003c\/li\u003e \u003cli\u003eEvidence-based frameworks for addressing post-pandemic workforce challenges and transitioning to value-based care models\u003c\/li\u003e \u003cli\u003eCase studies demonstrating measurable improvements in patient safety, care quality, and staff retention at leading institutions\u003c\/li\u003e \u003cli\u003ePractical solutions for building and maintaining trust during periods of crisis, complexity, and organizational change\u003c\/li\u003e \u003cli\u003eData-driven approaches proving that social capital investments deliver quantifiable returns on organizational performance\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eEssential for healthcare executives, administrators, physician leaders, and quality improvement professionals, \u003ci\u003eFixing Healthcare\u003c\/i\u003e provides the evidence-based frameworks and practical strategies needed to build high-trust organizations that deliver better outcomes for patients and the workforce alike.\u003c\/p\u003e \u003ch3\u003eDetails\u003c\/h3\u003e \u003cp\u003ePublished by: Wiley\u003c\/p\u003e \u003cp\u003ePublication Date: 2027-01-13\u003c\/p\u003e \u003cp\u003eFormat: Hardcover\u003c\/p\u003e \u003cp\u003eISBN-13: 9781394427772\u003c\/p\u003e \u003cp\u003eDOI: \u003c\/p\u003e \u003cp\u003eDimensions: cm xcm\u003c\/p\u003e \u003cp\u003ePages: \u003c\/p\u003e ","brand":"Wiley","offers":[{"title":"Default Title","offer_id":50086066651276,"sku":"9781394427772","price":37.8,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0710\/9545\/1788\/files\/9781394427772.jpg?v=1779497059","url":"https:\/\/lateknightbooks.com\/products\/9781394427772","provider":"Late Knight Books and Services, LLC","version":"1.0","type":"link"}