{"product_id":"9781403913043","title":"Call Centres and Human Resource Management A Cross-National Perspective","description":"\u003ch1\u003eCall Centres and Human Resource Management\u003c\/h1\u003e\u003ch2\u003eA Cross-National Perspective\u003c\/h2\u003e\u003ch3\u003eS. Deery | N. Kinnie\u003c\/h3\u003e\u003cdiv\u003e\u003cb\u003eBusiness \u0026amp; Economics \/ Human Resources \u0026amp; Personnel Management\u003c\/b\u003e\u003c\/div\u003e\u003cbr\u003e\u003cdiv\u003eThis book looks at human resource management in call centres from an international perspective and uses research from leading academics in the field. The characteristics and features of working in a call centre are examined, followed by the effects that this type of work has on employees and their responses to it. It also looks at implications for employers and policy makers.\u003c\/div\u003e\u003cdiv\u003eROSEMARY BATT Alice Cook Professor of Women and Work, Cornell University\r\nVICKI BELT Lecturer in Management, University of Newcastle on Tyne Business School\r\nGEORGE CALLAGHAN Lecturer, Open University Business School\r\nCAROLINE COLLIN-JACQUES School of Management, Royal Holloway College\r\nSUE FERNIE Department of Industrial Relations, London School of Economics\r\nPAUL GOLLAN Lecturer, Department of Industrial Relations, London School of Economics\r\nDAVID HOLMAN Senior Research Fellow, ESCR Centre for Organisation and Innovation, Institute of Work Psychology, Sheffield University\r\nMAEVE HOULIHAN Lecturer in Organisational Behaviour, Business Administration Department, University College Dublin\r\nROD IVERSON\r\nLISA MOYNIHAN\r\nJON PARSONS Director of Giocoso Ltd\r\nPAUL THOMPSON Professor of Organisational Analysis, University of Strathclyde\r\nDIANE VAN DEN BROEK Lecturer in Work and Organisational Studies, University of Sydney\r\nJANET WALSH Reader in Human Resource Management, King's College London\u003c\/div\u003e\u003cbr\u003e\u003ctable\u003e\n\u003ctr\u003e\n\u003ctd\u003ePublication Date: \u003c\/td\u003e\n\u003ctd\u003e09 December 2003\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePublisher: \u003c\/td\u003e\n\u003ctd\u003ePalgrave Macmillan UK\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eImprint: \u003c\/td\u003e\n\u003ctd\u003ePalgrave Macmillan\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eISBN-13: \u003c\/td\u003e\n\u003ctd\u003e9781403913043\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFormat: \u003c\/td\u003e\n\u003ctd\u003eHardback\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePage Count: \u003c\/td\u003e\n\u003ctd\u003e295\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/table\u003e","brand":"Palgrave Macmillan UK","offers":[{"title":"Default Title","offer_id":50804875231372,"sku":"9781403913043","price":98.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0710\/9545\/1788\/files\/9781403913043.jpg?v=1781786639","url":"https:\/\/lateknightbooks.com\/products\/9781403913043","provider":"Late Knight Books and Services, LLC","version":"1.0","type":"link"}