This book presents an international snapshot of communication in healthcare settings and examines how policies, procedures and technological developments influence day to day practice.

• Brings together a series of papers describing features of healthcare interaction in settings in Australasia, the U.S.A, continental Europe and the UK
• Contains original research data from previously under-studied settings including professions allied to medicine, telephone-mediated interactions and secondary care
• Contributors draw on the established conversation analytic literature on healthcare interaction and broaden its scope by applying it to professionals other than doctors in primary care
• Examines how issues relating to policy, procedure or technology are negotiated and managed throughout daily healthcare practice

Alison Pilnick is Reader in Language, Medicine and Society in the School of Sociology and Social Policy, University of Nottingham.

Jon Hindmarsh is Reader in Work Practice and Technology in the Department of Management at King’s College London.

Virginia Teas Gill is an Associate Professor in the Department of Sociology and Anthropology at Illinois State University.

All three editors have published widely on healthcare interactions for both sociological and healthcare audiences.