A publication of Work in America Institute

Detailed case studies of leading companiessuch as Xerox, GeneralElectric, Goodyear, and Manpower, Inc.show how innovative trainingpractices make organizations more competitive. Illustrates howeffective programs can help companies utilize the latestmanufacturing, production, communication, and service technologies.A companion to Training The Competitive Edge.

Jill Casner-Lotto, Director of the Community College Consortium, is a writer and research analyst with over 25 years' experience in workforce development topics, including various human resources and labor-management issues.