Reveals emerging techniques for answering the challenges senior managers face today: improving organizational quality, inspiring team performance, and creating powerful long-range strategy. Presents a proven model for understanding organizations and demonstrates how it can be used to effect positive change in organizational systems.

DAVID A. NADLER is president of the Delta Consulting Group, a firm that specializes in assisting senior management in strategic organizational change. MARC C. GERSTEIN is managing director at the Delta Consulting Group. ROBERT B. SHAW is a director at the Delta Consulting Group.