Fast track route to coaching and mentoring top performers for individual and organizational success

Covers the key areas of coaching and mentoring, from conducting a training needs assessment and reinforcing quality performance and employee accountability to empowering top performers and applying mentoring to succession planning and diversity management

Examples and lessons from some of the world's most successful organizations, including Saturn, Arthur Andersen, General Electric, Johnson & Johnson, Royal Dutch Shell, the World Bank and Analog Device Inc, and ideas from the smartest thinkers, including Abraham Maslow, Frederick Herzberg, Douglas McGregor, Peter Drucker and Jack Welch

Includes a glossary of key concepts and a comprehensive resources guide

FLORENCE STONE has written for a variety of publications and web sites, including headhunter.com and amanet.org, the web site of the American Management Association. She is author of several books, including The High-Value Manager and Coaching, Counseling and Mentoring.