Fast track route to mastering the management of operations and technology

Covers the key areas of operations and technology, from operating systems and managing resources to quality and environmental awareness

Examples and lessons from some of the world's most successful businesses, including Egg, Nissan, easyJet, Ford, British Airways and Nestle, and ideas from the smartest thinkers, including W Edwards Deming, Joseph Juran, Kaoru Ishikawa, Philip Crosby, Tom Peters and Charles Handy

Includes a glossary of key concepts and a comprehensive resources guide

George Green was as a manager at British Rail from 1973 to 1986, much of the time in Operations Management. Since then, he has run his own training consultancy, specializing in people and operations management.