{"product_id":"9783032074645","title":"The Role of Temporality in Customer Experience: Why Time Matters to Customers","description":"\u003ch1\u003eThe Role of Temporality in Customer Experience: Why Time Matters to Customers\u003c\/h1\u003e \u003ch2\u003eEvans-Howe, Sarah\u003c\/h2\u003e \u003cp\u003e\u003c\/p\u003e\u003cp\u003eTemporality and the importance of time has evolved over the centuries.  From an abstract philosophical perspective of the meaning of time, to a quantifiable commercialisation of yield from individual units of time, we have long appreciated time’s value and centrality to the human experience. Consumers today live in a temporally focused world, where perceptions of temporality permeate every aspect of consumption, but there is minimal consideration of this knowledge in the marketing domain. This book introduces a model of consumer perceptions of temporality, which can be used as a framework to consolidate knowledge of the role of temporality in consumption, and improve the management of customer experiences.\u003c\/p\u003e\n\u003cp\u003eCovering an overview of the history and evolution of knowledge of time and temporality, through to recommendations for best practice in the management of consumption experiences with a new knowledge of temporality, this unique book is key reading for students and academics who wish to gain a new perspective on consumer behaviour and consumption.\u003c\/p\u003e \u003ch3\u003eDetails\u003c\/h3\u003e \u003cp\u003ePublished by: Palgrave Macmillan\u003c\/p\u003e \u003cp\u003ePublication Date: 2025-11-14\u003c\/p\u003e \u003cp\u003eFormat: Hardcover\u003c\/p\u003e \u003cp\u003eISBN-13: 9783032074645\u003c\/p\u003e \u003cp\u003eDOI: 10.1007\/978-3-032-07465-2\u003c\/p\u003e \u003cp\u003eDimensions: 210cm x148cm\u003c\/p\u003e \u003cp\u003ePages: 327\u003c\/p\u003e ","brand":"Springer Nature Switzerland","offers":[{"title":"Default Title","offer_id":44478024941708,"sku":"9783032074645","price":116.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0710\/9545\/1788\/files\/9783032074645.jpg?v=1776875036","url":"https:\/\/lateknightbooks.com\/products\/9783032074645","provider":"Late Knight Books and Services, LLC","version":"1.0","type":"link"}