{"product_id":"9783032451880","title":"Communicating Across Borders Communication Skills and Intercultural Competence for Customs and Border Management","description":"\u003ch1\u003eCommunicating Across Borders\u003c\/h1\u003e\u003ch2\u003eCommunication Skills and Intercultural Competence for Customs and Border Management\u003c\/h2\u003e\u003ch3\u003ePaulo Rocha\u003c\/h3\u003e\u003cdiv\u003e\u003cb\u003ePolitical Science \/ Public Affairs \u0026amp; Administration\u003c\/b\u003e\u003c\/div\u003e\u003cbr\u003e\u003cdiv\u003e\n\u003cp\u003e\u003cem\u003eCommunicating Across Borders \u003c\/em\u003eis an introductory textbook for customs and border-management education that explains how psychology, culture and communication shape frontline interaction in border security. It shows how cognitive shortcuts influence judgement, how emotion and personality affect behaviour under pressure, and how verbal and nonverbal cues can either build trust or escalate conflict in encounters marked by uncertainty and institutional authority.\u003c\/p\u003e\n\u003cp\u003eThe book equips readers with a teachable framework for professional practice. It connects core ideas from social psychology, communication studies, intercultural competence and societal safety with applied border contexts such as customs inspection and risk-based decision-making. Chapters address stereotypes and bias, the Big Five personality framework, communication models, nonverbal behaviour and elicitation, examining their implications for professional judgement and interaction. They also introduce evidence-based approaches to information-gathering and de-escalation adapted from investigative interviewing.\u003c\/p\u003e\n\u003cp\u003eA substantial focus is placed on intercultural values and interaction, and on the ethical and legal dimensions of power, fairness and proportionality in border governance. The book also introduces contemporary challenges associated with digital borders, including biometric systems and emotion-recognition technologies, and explains why human judgement and accountability remain central.\u003c\/p\u003e\n\u003cp\u003eWritten for bachelor’s students, with relevance for early-stage master’s students and professional training contexts, the book includes learning objectives, activities and further reading lists to support course adoption and independent study across border management, societal safety studies, public administration and related programmes.\u003c\/p\u003e\n\u003c\/div\u003e\u003cdiv\u003e\u003cp\u003e\u003cstrong\u003ePaulo Rocha\u003c\/strong\u003e is Associate Professor in the Department of Safety, Economics and Planning at the University of Stavanger, Norway, where he leads the practice-based Bachelor’s in Customs, Movement of Goods and Border Control and teaches Sociology, Communication and Intercultural Understanding. Dr Rocha is also section editor for intercultural communication at the \u003cem\u003eJournal of Intercultural Communication\u003c\/em\u003e and an editor of the \u003cem\u003eWorld Customs Journal\u003c\/em\u003e. His research interests include customs education, intercultural communication, risk management, societal safety and organisational culture.\u003c\/p\u003e\u003c\/div\u003e\u003cbr\u003e\u003ctable\u003e\n\u003ctr\u003e\n\u003ctd\u003ePublication Date: \u003c\/td\u003e\n\u003ctd\u003e08 January 2027\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePublisher: \u003c\/td\u003e\n\u003ctd\u003eSpringer Nature Switzerland\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eImprint: \u003c\/td\u003e\n\u003ctd\u003ePalgrave Macmillan\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eISBN-13: \u003c\/td\u003e\n\u003ctd\u003e9783032451880\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFormat: \u003c\/td\u003e\n\u003ctd\u003ePaperback softback\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/table\u003e","brand":"Springer Nature Switzerland","offers":[{"title":"Default Title","offer_id":63044947312780,"sku":"9783032451880","price":71.99,"currency_code":"USD","in_stock":true}],"url":"https:\/\/lateknightbooks.com\/products\/9783032451880","provider":"Late Knight Books and Services, LLC","version":"1.0","type":"link"}