{"product_id":"9783319181783","title":"SpringerBriefs in Business: An Analysis of Customer Perceptions","description":"\u003ch1\u003eSpringerBriefs in Business: An Analysis of Customer Perceptions\u003c\/h1\u003e \u003ch2\u003eGarding, Stefan; Bruns, Andrea\u003c\/h2\u003e \u003cp\u003eThis book investigates customer perceptions and expectations of complaint channels. In addition to the conventional channels, the adequacy of online social networks as new complaint channel is analysed. The managerial recommendations to improve customer satisfaction are based on a survey and reveal critical determinants of customer channel choice and their expectation and perception of each complaint channel.\u003c\/p\u003e \u003ch3\u003eDetails\u003c\/h3\u003e \u003cp\u003ePublished by: Springer\u003c\/p\u003e \u003cp\u003ePublication Date: 2015-06-01\u003c\/p\u003e \u003cp\u003eFormat: Paperback\u003c\/p\u003e \u003cp\u003eISBN-13: 9783319181783\u003c\/p\u003e \u003cp\u003eDOI: 10.1007\/978-3-319-18179-0\u003c\/p\u003e \u003cp\u003eDimensions: 235cm x155cm\u003c\/p\u003e \u003cp\u003ePages: 104\u003c\/p\u003e ","brand":"Springer International Publishing","offers":[{"title":"Default Title","offer_id":45583275131020,"sku":"9783319181783","price":49.49,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0710\/9545\/1788\/files\/9783319181783.jpg?v=1775773953","url":"https:\/\/lateknightbooks.com\/products\/9783319181783","provider":"Late Knight Books and Services, LLC","version":"1.0","type":"link"}