{"product_id":"9783319368795","title":"Management for Professionals: The Zurich Model of Customer-Centricity","description":"\u003ch1\u003eManagement for Professionals: The Zurich Model of Customer-Centricity\u003c\/h1\u003e \u003ch2\u003eAuge-Dickhut, Stefanie; Koye, Bernhard; Liebetrau, Axel\u003c\/h2\u003e \u003cp\u003e\u003c\/p\u003e\u003cp\u003eThe banking sector is undergoing a process of fundamental transformation – mainly due to the challenges of digitalization, insistent customers, regulation and a volatile economic environment. This book provides an in-depth understanding of the underlying logic of 21st century’s banking environment and helps to develop a roadmap for the successful transformation of contemporary business models. The authors introduce the ‘Zurich model for a customer-centric banking architecture enabling the reader to develop a sustainable business model which copes with the challenges of this information age. They identify customer behavior traps in such an environment; introduce adequate strategic instruments and cornerstones for providing added value through financial services, and provide core factors for conducting a successful transformation process. \u003c\/p\u003e \u003ch3\u003eDetails\u003c\/h3\u003e \u003cp\u003ePublished by: Springer\u003c\/p\u003e \u003cp\u003ePublication Date: 2016-10-15\u003c\/p\u003e \u003cp\u003eFormat: Paperback\u003c\/p\u003e \u003cp\u003eISBN-13: 9783319368795\u003c\/p\u003e \u003cp\u003eDOI: 10.1007\/978-3-319-19938-2\u003c\/p\u003e \u003cp\u003eDimensions: 235cm x155cm\u003c\/p\u003e \u003cp\u003ePages: 195\u003c\/p\u003e ","brand":"Springer Fachmedien Wiesbaden GmbH","offers":[{"title":"Default Title","offer_id":47400973238412,"sku":"9783319368795","price":49.49,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0710\/9545\/1788\/files\/9783319368795.jpg?v=1775787378","url":"https:\/\/lateknightbooks.com\/products\/9783319368795","provider":"Late Knight Books and Services, LLC","version":"1.0","type":"link"}