Lecture Notes in Computer Science: 5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017, Proceedings

Hara, Yoshinori; Karagiannis, Dimitris

This book constitutes the refereed proceedings of the 5th International Conference on Serviceology for Services, held in Vienna, Austria, in July 2017.

The 21 full papers and one tutorial paper presented in this volume were carefully reviewed and selected from 75 submissions. The papers are organized around the following topics: human-centered service; customer satisfaction; service innovation and marketing; service design.

Details

Published by: Springer

Publication Date: 2017-07-04

Format: Paperback

ISBN-13: 9783319612393

DOI: 10.1007/978-3-319-61240-9

Dimensions: 235cm x155cm

Pages: 237