{"product_id":"9783319720166","title":"Service Operations Dynamics: Managing in an Age of Digitization, Disruption and Discontent","description":"\u003ch1\u003eService Operations Dynamics: Managing in an Age of Digitization, Disruption and Discontent\u003c\/h1\u003e \u003ch2\u003eAkkermans, Henk; Voss, Chris\u003c\/h2\u003e \u003cp\u003e\u003c\/p\u003e\u003cp\u003eThis innovative book presents an up-to-date account of service operations, spanning topics such as IT-enabled services, service supply chain and volatility of demand and supply. Combining a systems perspective with a focus on service supply chains, the chapters provide a clearly framed set of mechanisms and theories with a focus on innovation-driven sectors and the game-changing role of IT. With each chapter built around real-life examples and service companies, the primary services supply chain is discussed alongside four key stakeholder groups: workforce, customers and markets, buyers and suppliers, and IT and innovations.\u003c\/p\u003e \u003ch3\u003eDetails\u003c\/h3\u003e \u003cp\u003ePublished by: Palgrave Pivot\u003c\/p\u003e \u003cp\u003ePublication Date: 2018-05-07\u003c\/p\u003e \u003cp\u003eFormat: Hardcover\u003c\/p\u003e \u003cp\u003eISBN-13: 9783319720166\u003c\/p\u003e \u003cp\u003eDOI: 10.1007\/978-3-319-72017-3\u003c\/p\u003e \u003cp\u003eDimensions: 210cm x148cm\u003c\/p\u003e \u003cp\u003ePages: 153\u003c\/p\u003e ","brand":"Springer International Publishing","offers":[{"title":"Default Title","offer_id":47696223436940,"sku":"9783319720166","price":49.49,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0710\/9545\/1788\/files\/9783319720166_8edeb21c-4575-4240-985e-5c9d26ae6341.jpg?v=1776777331","url":"https:\/\/lateknightbooks.com\/products\/9783319720166","provider":"Late Knight Books and Services, LLC","version":"1.0","type":"link"}