{"product_id":"9783540774297","title":"From Customer Retention to a Holistic Stakeholder Management System: Living a Vision","description":"\u003ch1\u003eFrom Customer Retention to a Holistic Stakeholder Management System: Living a Vision\u003c\/h1\u003e \u003ch2\u003eHuber, Margit; O'Gorman, Susanne\u003c\/h2\u003e \u003cp\u003e\u003c\/p\u003e\u003cp\u003eBeing the fourth in the series on Stakeholder Management books, the current volume looks back at the beginnings of Stakeholder Management and how it has since developed into a fully-fledged system over the last 20 years. It also highlights the importance of a benchmarking database generated from several thousand case studies for comparing businesses. \u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cp\u003eFurthermore, international case studies look at the application of Stakeholder Management in a wide array of industries such as the automotive, public and hospitality sector as well as the consumer market. The reader benefits from a well-rounded account of articles that explain the entire process from data collection to implementation of actions derived from result analysis.\u003c\/p\u003e \u003ch3\u003eDetails\u003c\/h3\u003e \u003cp\u003ePublished by: Springer\u003c\/p\u003e \u003cp\u003ePublication Date: 2008-02-11\u003c\/p\u003e \u003cp\u003eFormat: Hardcover\u003c\/p\u003e \u003cp\u003eISBN-13: 9783540774297\u003c\/p\u003e \u003cp\u003eDOI: 10.1007\/978-3-540-77430-3\u003c\/p\u003e \u003cp\u003eDimensions: 235cm x155cm\u003c\/p\u003e \u003cp\u003ePages: 203\u003c\/p\u003e ","brand":"Springer Berlin Heidelberg","offers":[{"title":"Default Title","offer_id":47388885155980,"sku":"9783540774297","price":49.49,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0710\/9545\/1788\/files\/9783540774297.jpg?v=1775760289","url":"https:\/\/lateknightbooks.com\/products\/9783540774297","provider":"Late Knight Books and Services, LLC","version":"1.0","type":"link"}