BPM Competence: Process Management in the Age of e-Government and New Public Management

Becker, Jörg; Algermissen, Lars; Falk, Thorsten

In this monograph, a new process modelling approach for the public sector is described: the PICTURE method. The approach takes into account the specific characteristics of public administrations. Hence several advantages are derived: increased modelling speed, improved user acceptance and enhanced analysis capabilities.

Details

Published by: Springer

Publication Date: 2012-01-13

Format: Hardcover

ISBN-13: 9783642213557

DOI: 10.1007/978-3-642-21356-4

Dimensions: 235cm x155cm

Pages: 336