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Dominik Kemsa develops a comprehensive framework to objectively assess a firm’s position with respect to Marketing Excellence (MEXC). Drawing on resource-based theory MEXC is conceptualized as a holistic framework of capabilities, which can be the source of sustained competitive advantage and concomitant superior firm performance. Conducting a large-scale literature review and synthesizing the findings from different research areas, this book finds that MEXC can be measured with the help of a set of 25 secondary data indicants, which are aggregated to a MEXC dashboard.
Published by: Springer Gabler
Publication Date: 2019-01-31
Format: Paperback
ISBN-13: 9783658247034
DOI: 10.1007/978-3-658-24704-1
Dimensions: 210cm x148cm
Pages: 125