Communicating and Organizing in Complex Operational Situations: An Empirical Study of Communication Structures in Staff Work

Celikler, Jana M.

Jana M. Celikler examines the creation, maintenance, and design of communication structures and processes within situation briefings in the staff work of civil and disaster protection organizations. Based on a conversation analysis of 45 situation briefings, which the author documented through participant observation, she develops a phase model that represents the individual phases in the communication process of a situation briefing, taking into account phase-specific communication patterns. Based on her findings, she formulates design recommendations for conducting situation briefings.

Details

Published by: Springer

Publication Date: 2025-08-26

Format: Paperback

ISBN-13: 9783658489540

DOI: 10.1007/978-3-658-48955-7

Dimensions: 210cm x148cm

Pages: 236