{"product_id":"9798868817052","title":"ServiceNow’s Intelligent IT Service Management: A Comprehensive Guide to Implementing the Platform’s AI Capabilities for IT Managers","description":"\u003ch1\u003eServiceNow’s Intelligent IT Service Management: A Comprehensive Guide to Implementing the Platform’s AI Capabilities for IT Managers\u003c\/h1\u003e \u003ch2\u003eChugh, Saaniya\u003c\/h2\u003e \u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003c!--StartFragment --\u003e\u003c\/p\u003e\n\u003cp class=\"pf0\"\u003e\u003cspan class=\"cf0\"\u003eThis book explores how ServiceNow’s AI capabilities are reshaping IT Service Management by enabling smarter, faster, and more efficient service delivery. It provides a practical guide to leveraging features like Predictive Intelligence, Virtual Agents, and Now Assist to elevate traditional ITSM processes. Emphasizing the importance of strategic planning and thoughtful implementation, it equips organizations to drive intelligent automation and achieve a seamless AI-powered transformation.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"pf0\"\u003eDesigned as a practical guide for IT administrators and decision-makers, this book provides actionable strategies and insights—from understanding ServiceNow's AI-driven innovations to implementing a robust ITSM framework. With step-by-step instructions and real-world examples, it equips you with the skills and resources necessary to harness AI's full potential, drive operational excellence, and align your IT services with your organization's strategic goals in the digital era.\u003c\/p\u003e\n\u003cp class=\"pf0\"\u003eYou Will:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eLearn how \u003c!--StartFragment --\u003e\u003cspan class=\"cf0\"\u003eServiceNow’s AI capabilities can transform\u003c\/span\u003e IT Service Management (ITSM) and its key benefits.\u003c\/li\u003e\n\u003cli\u003eStudy real-world case studies demonstrating AI's impact on IT service delivery.\u003c\/li\u003e\n\u003cli\u003e\n\u003c!--StartFragment --\u003e\u003cspan class=\"cf0\"\u003eExplore insights to navigate challenges and ensure a seamless AI adoption journey on your ServiceNow platform\u003c\/span\u003e\u003c!--EndFragment --\u003e.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eWho This Book is for: \u003c\/strong\u003eIT Service Management (ITSM) managers, IT Managers and IT Leaders\u003c\/p\u003e \u003ch3\u003eDetails\u003c\/h3\u003e \u003cp\u003ePublished by: Apress\u003c\/p\u003e \u003cp\u003ePublication Date: 2025-08-20\u003c\/p\u003e \u003cp\u003eFormat: Paperback\u003c\/p\u003e \u003cp\u003eISBN-13: 9798868817052\u003c\/p\u003e \u003cp\u003eDOI: 10.1007\/979-8-8688-1706-9\u003c\/p\u003e \u003cp\u003eDimensions: 254cm x178cm\u003c\/p\u003e \u003cp\u003ePages: 256\u003c\/p\u003e ","brand":"Apress","offers":[{"title":"Default Title","offer_id":44309923135628,"sku":"9798868817052","price":44.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0710\/9545\/1788\/files\/9798868817052.jpg?v=1775067102","url":"https:\/\/lateknightbooks.com\/products\/9798868817052","provider":"Late Knight Books and Services, LLC","version":"1.0","type":"link"}