This book defines supply chains, focusing on the impact that they can have o the retail industry.  Featuring step-by-step how supply chains are set up, the factors that can impact them and what that means to the customer.

MICHAEL HUGOS is the chief information officer of Network Services Company, a $6.8 billion distribution organization serving customers throughout North America. He has extensive experience in distribution, logistics, and applying technology to meet the challenges of supply chain management. He holds an MBA from Northwestern University's Kellogg School of Management.

CHRIS THOMAS is a professional writer in Boise, Idaho.