Drawing on research and practical experience, James L. Garnett offers public managers a new, more systematic and strategic approach to communicating with superiors, colleagues, and citizens; presents guidelines for effective communication; and furnishes practical tools for using this new approach.

JAMES L. GARNETT is associate professor of public administration and policy at Rutgers University, Camden, and has consulted on communication issues for federal, state, and local government and for business and nonprofit organizations.