The Juran Prescription identifies the practical steps needed if clinicians are to build a quality program tailored to their individual organizations. Based on the highly effective management techniques of renowned Dr. Joseph Juran, this book outlines management strategies, techniques, and skills that are essential in transforming health care organizations. The author examines the principle at the heart of Juran's teachings--Total Quality Management--as reflected in such impressive management innovations as outcomes measurement, guidelines for practice, reengineering, and patient-focused care.

KATHLEEN JENNISON GOONAN is the medical director of policy, evaluation, and improvement for Blue Cross and Blue Shield of Massachusetts. An associate of the Juran Institute, she lectures nationally on clinical quality management.